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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Expired SLA is not rec...
Customer experience | Sales, Customer Insights,...
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Expired SLA is not recalculating

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Posted on by AmruthaVM 4
Hi all,
 
The SLA timer is not calculating after it is expired. I have enabled SLA recalculation and also updating applicable from field. The timer recalculates when SLA is succeeded but not working when expired.
 
According to this documentation the timer has to recalculate. But I am not sure why it is not happening?
 
 
 
 
Thank you.
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Expired SLA is not recalculating
    Hi,
     
    This seems to be by design.
    You can refer to the following link.
     
    Best Regards,
    Dengliang Li
     

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