Real Time Marketing: Use E-Mail-Address, which is not stored on the recipient, to send out E-Mail

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Posted on by Alan Rachid

Hey Experts,

we have a business scenario where we store an e-mail address on a custom entity. This record is associated to a contact. In a real time journey we have a custom trigger that is listening on the creation of such a record and sends out an email.
But we dont want to send out the email to emailaddress1 of the contact but to the email address which is stored on the custom entity.

Somebody knows whether this is possible?

Many thanks,
Alan

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Haig Liu Microsoft Employee on at

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Real Time Marketing: Use E-Mail-Address, which is not stored on the recipient, to send out E-Mail

Hi Alan,

If you do not want to auto-populate the Send To field with email address, you can change your audience configuration:

https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-audience-data

However, Please note that you cannot use more than one address field at a time, which means that the contact's default mailbox will not receive emails from the journey when you change to a custom mailbox:

https://community.dynamics.com/forums/thread/details/?threadid=f30186e8-9b65-4d9a-b587-16d262e174a4