Importing contact records returning duplicate error message when duplicates do not exist

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Posted on by Ladga

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I have been importing a large number of contact records, for some of these records the import has failed and I receive the error message /A record was not created or updated because a duplicate of the current record already exists/.

However, when I check the source sheet there are no duplicates, in fact the sheet has minimal columns just last name and email and the email addresses are 100% unique on the source sheet. Also I have checked D365 and done a quick spot test to see if I can find any of the so called duplicate contacts (active or deactivated) by email address and there are no duplicates. I have checked the duplicate detection rules, there IS NOT a rule that says block on exact last name, there IS a rule as expected to block on contact exact email address, but as I said the email addresses are definitely unique.

Any ideas as to what is causing this?

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Dengliang Li Microsoft Employee on at

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Hi,

Is the Duplicate Detection Rules you are seeing on this page?
By default, the system creates Duplicate Detection Rules for the last name and first name.

Best Regards,
Dengliang Li

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Ladga 220 on at

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Thanks Dengliang Li, I do see that duplicate detection rule, however it is unpublished so it should not be taking effect.

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