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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Upgrade Error 2016 to ...
Finance | Project Operations, Human Resources, ...
Answered

Upgrade Error 2016 to 2018

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Posted on by Sunil Chhabra 1,930

I am getting an error when running Utilities. I am upgrading to 18.2 

Current Version 16.00.0814 (R2)

Installed  SP 18.2.1036 

Below is the upgrade path per KB

pastedimage1635742125417v1.png

I get the following error


Failure encountered ON 10/31/2021 at 9:37:26 PM. Error: Product 0 does not support upgrading from version 16.0.864.
Failure encountered ON 10/31/2021 at 9:37:26 PM. Error: Product 309 does not support upgrading from version 16.0.860.
Failure encountered ON 10/31/2021 at 9:37:26 PM. Error: Product 414 does not support upgrading from version 16.0.861.
Failure encountered ON 10/31/2021 at 9:37:26 PM. Error: Product 1493 does not support upgrading from version 16.0.859.
Failure encountered ON 10/31/2021 at 9:37:26 PM. Error: Product 1632 does not support upgrading from version 16.0.838.
Failure encountered ON 10/31/2021 at 9:37:26 PM. Error: Product 1911 does not support upgrading from version 16.0.13.

I had successfully upgraded this last Oct. in a test version. But due to Covid the project was put on hold. I did encounter these errors but I cannot find my documentation as to how I resolved it.

We are not ready to upgrade so restore the databases, and upon launching utilities - getting this error.

Please advise.

Thanks

Categories:
Microsoft Dynamics GP
  • Verified answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Upgrade Error 2016 to 2018

    To clarify, I'll give what is mentioned in the Integration Manager User's Guide:

    Converting a database

    Use the Database Conversion window to convert a database from a previous

    version of Integration Manager to an (newer) Integration Manager.

    To convert a database:

    1. Open the Database Conversion window.

    (Tools > Convert Database)

    2. Click Select Database. Browse to the location of the database to convert and

    select the database.

    3. Click Open.

    4. Click Convert Database. The database is converted and a check mark is added

    to each step when the conversion for that step is completed successfully. The

    new file (Converted_<Name of database>) and a log file (Converted__<Name

    of database>.log) are saved to the same folder location as the original database.

    If any of the steps in the list were not completed or converted successfully, a warning

    icon is displayed by that step. Click the warning icon to find out why the step was not

    converted successfully. You can view the log file (Converted__<Name of database>.log)

    to find out more information about a conversion that was not completed successfully.

    5. Click OK when the conversion complete message is displayed.

    6. When you are finished, click Close to close the Database Conversion window.

    You can click on the converted database file to open Integration Manager.

    You can complete the following optional tasks.

    • Rename the database file.

    • Change the file extension. You can change the file extension to .mdb.

    If the file extension is .imd, you can double click the file to open your

    Integration Manager database. If you change the extension to .mdb, you’ll

    need to open the database file from Integration Manager.

    • Change the path of the converted file (Tools > Options).

    Thanks

  • Sunil Chhabra Profile Picture
    Sunil Chhabra 1,930 on at
    RE: Upgrade Error 2016 to 2018

    Derek

    Yes my question is about the Integration manager.

    On my old server I have the following 3 databases. This server originally had GP 2013 installed and then it was upgraded to 2016

    Snap16.bmp

    I have a new server with GP 2018 and IM 2018  – so I need to move the integrations to the new server – so do I move all three databases and then IM will upgrade them?

    Thanks

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Upgrade Error 2016 to 2018

    Do you mean integrations from Integration Manager?

    If so, there really isn't any type of upgrade process for IM, you just have to remove IM 2016 and install IM 2018, then setup IM 2018 to use your existing IM database where the integrations are held. IM will automatically 'upgrade' the integrations for the 2018 version.

    Thanks

  • Sunil Chhabra Profile Picture
    Sunil Chhabra 1,930 on at
    RE: Upgrade Error 2016 to 2018

    Derek - thanks for all your assistance. I was able to successfully migrate everything to 2018.3.  One last question. Is there a KB article as to how to upgrade/migrate integrations from one server to another and upgrade them from 2016 to 2018.

    Thanks

  • Verified answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Upgrade Error 2016 to 2018

    You would need to uninstall Dynamics GP and reinstall with the correct version you are going to use, there isn't any way to back out a service pack once it is applied to a Dynamics GP install.

    Thanks

  • Sunil Chhabra Profile Picture
    Sunil Chhabra 1,930 on at
    RE: Upgrade Error 2016 to 2018

    Derek

    Thanks again for your prompt response. I will upgrade to 18.3 for now.

    I do have a question – since I installed 18.4 is there any way to remove 18.4 Service Pak  – or do I have to uninstall GP and start all over?

    Thanks

  • Verified answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Upgrade Error 2016 to 2018

    That's actually a 'bug' with the upgrade when you have the HR/Payroll Suite installed with Dynamics GP.

    This is scheduled to be fixed in the upcoming year-end release, so you'll want to wait until that release before going to 18.4, if you use the HR/Payroll Suite and have it installed.

    I'd also mention this blog that was released yesterday regarding the HR/Payroll Suite:

    community.dynamics.com/.../microsoft-dynamics-gp-human-resource-and-payroll-suite-announcement

    Let me know if you have any questions. Thanks

  • Sunil Chhabra Profile Picture
    Sunil Chhabra 1,930 on at
    RE: Upgrade Error 2016 to 2018

    Hello  Derek  

    I was able to upgrade to version 18.3 by installing the

    Service   KB4569498-ENU.msp

    pastedimage1635831273626v1.png

    After successfully upgrading - I noticed there is another later version 18.4  so I installed KB4576796-ENU  but I get an error when running Utilities.

    Failure encountered ON 11/1/2021 at 10:29:02 PM. Error: Product 4522 does not support upgrading from version 18.3.33.
    Failure encountered ON 11/1/2021 at 10:29:02 PM. Error: Product 4522 does not support upgrading from version 18.3.33.

    Thanks for your assistance.

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Upgrade Error 2016 to 2018

    As it appears that you're actually on 16.00.0864 for Dynamics GP 2016 per the error (Product 0 does not support upgrading from version 16.0.864), you must be upgrading to 18.3.1200 or later, as mentioned in the 'Upgrading to Microsoft Dynamics GP' hot topic here:

    docs.microsoft.com/.../hot_topic_mdgpupgrade_415

    Thanks

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Upgrade Error 2016 to 2018

    Try applying 16.00.0874 or 16.00.0885 first before going to 18.2.1036. By the way, the 2021 year-end update for 18.4 is scheduled to be released on 11/29/2021 so you may want to wait.

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