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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Downloading Metrics fr...
Service | Customer Service, Contact Center, Fie...
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Downloading Metrics from Call Dashboard

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Posted on by ccadenas 7

Hi All,

Does anyone know if there is an option to download the metrics from the call Dashboard? Currently, there is not option to do this.

  • Suggested answer
    ccadenas Profile Picture
    ccadenas 7 on at
    RE: Downloading Metrics from Call Dashboard

    Hi Ryan,

    This is great! Many thanks. It works for me.

    Regards,

    Carolina

  • Suggested answer
    RyanN Profile Picture
    RyanN on at
    RE: Downloading Metrics from Call Dashboard

    Yes, you can download the data that populates the Remote Assist call dashboard via PowerApps. 

    Go to https://make.powerapps.com/  

    Select the environment where RA is installed

     pastedimage1629838697153v1.png

    Select Data > Tables

     pastedimage1629838711547v2.png

    Change filter from Default to All

     pastedimage1629838726955v3.png

    Select Phone Call table

     pastedimage1629838738774v4.png

    Select Data and change filter to All Phone Calls

     pastedimage1629838748021v5.png

     

     Select export data

    pastedimage1629838776962v6.png

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