web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Bluetooth Speaker doesn't work with Dynamics 365 Remote Assist Mobile

(0) ShareShare
ReportReport
Posted on by 5

Hi All, has anyone faced a challenge using Bluetooth speakers with Remote Assist Mobile and what was your fix to make it working?

We have deployed it recently to shopfloor, where it is quite noisy, and need to have the headset wired or Bluetooth ideally. What we have noticed that sound comes from phone speakers not from Bluetooth or wired one.

Thank you in advance.

Rustam.

rustam_sanaev@bat.com

I have the same question (0)
  • Suggested answer
    Jason@MS Profile Picture
    on at

    Hi Rustam,

    Try tapping the audio speaker icon, it should switch you from speaker to headphones.  If that doesn't work please reply back.

    Best,

    Jason

  • Verified answer
    Al Iggs Profile Picture
    on at

    Tested with my BT headset and it worked. I have suggested to the product manager that we change the button to indicate a connected BT device.

  • Community Member Profile Picture
    on at

    Take a stab at tapping the sound speaker symbol, it should change you from speaker to earphones. On the off chance that that doesn't work please answer back.

    speakersdaily

    [quote user="Alexander Heinze"]

    Tested with my BT headset and it worked. I have suggested to the product manager that we change the button to indicate a connected BT device.

    [/quote]
  • Lloyd C Profile Picture
    5 on at

    I've found the same issue.  clicking/tapping the audio icon doesnt seem to solve this for me.

    One workaround i've found is that if I connect to the bluetooth headset AFTER joining the meeting it works fine.  If the headset is connected before joining then it doesnt work and forces sound and mic through the iPad.  Again, connecting the bluetooth headset after joining the meeting seems to work for me.  Best of luck!

  • Raiden Profile Picture
    36 on at

    Is this issue with an Android or an iPhone?

    If this is Android, sometimes "Calls" or "Audio" is disabled in the bluetooth sync settings of the device that is connected.

    Are all of your bluetooth devices' settings enabled in this dialog?

    help.sygic.com/.../bluetooth.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 45 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans