Trigger resolve case dialog when click on button finish in business process flow

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Posted on by saad nadir

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i created a custom business process flow in case entity.

the last stage in the BPF is named "Resolution".

I want to trigger the case resolution dialog when Clicking on finish button of the BPF.

I tried to add the data step : Resolve Case, but it do not appear in the BPF.

here is the setup i made in the bpf

And when i click on finish, nothing happens.

What i am trying to acheive is to pop up the dialog case resolution when the bpf is finishing.

Is there a way to do this ? thanks.

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LeoAlt 16,331 Moderator on at

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Hi partner,

Unfortunately we could not open the case resolve dialog directly by code or OOB function expect clicking on "Resolve Case" button.

But you could refer to this way.

1.Create fields that you will fill value in Case Resolve dialog like "remark", "resolution".... and set the value in them before you go to Finish stage in BPF.

2.Create an on-demand workflow and trigger the case resolve action in it, then set the value of the fields you created on the form as default value to fields on case resolve dialog.

3.Go the the BPF editor, and add a new workflow action in Finish stage.

Best Regards,

Leo

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saad nadir 282 on at

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Thanks for the reply, i will use this solution.

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Community Member on at

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Hi

I have created the resolution and billable time field for case entity, But flow not triggering when resolving case. Here one more doubt where I can see the resolution input. Kindly help me.

Thank you

vetrivel G

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jazucco 25 on at

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I tried this approach. However, when I click the "Finish" button nothing happens. Have there been changes in Dynamics 365 that may have caused this approach not to work anymore?

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XM-22040801-0 11 on at

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Hello,

The workflow must be registered on "Process finished" trigger in "Global workflow" (bottom right of the BPF editor).

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