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Dynamics 365 general forum

Lead Qualifying Process - D365

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What is the lead qualifying process used for and what should it do once selected?

Thanks

  • Verified answer
    RaviKashyap Profile Picture
    55,410 Moderator on at
    RE: Lead Qualifying Process - D365

    Hi,

    In addition to above, you can take look at these -

    blog.hubspot.com/.../6-steps-to-implementing-an-effective-lead-management-process.aspx

    www.youtube.com/watch

    www.youtube.com/watch

    Hope this helps.

  • Verified answer
    Ben T Profile Picture
    789 on at
    RE: Lead Qualifying Process - D365

    Leads are potential customers, accounts, or opportunities. Qualifying would be moving a lead from a potential customer to a customer. The process that a person goes through from starting as a lead to becoming a qualified customer will depend on your organization, and this process is relatively easy to customize with OOB drag and drop features.

    Check out this link for more:

    crmbook.powerobjects.com/.../leads

    Also, a good way to figure this stuff out is to play around in Dynamics: make a test lead, "qualify" it, and then see what happens. 

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