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Customer Service forum

Fields in Views are not updating automatically

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Posted on by 169

I have kept a column Status Reason in a view.

This field takes the value from statuscode.

This field is in a case form in the header. When the status changes, it does not automatically update in the view.

To update the view, i have to open the case and then close it. Only after i do this, will the detail be updated in the view.

Can it be done so that even if i refresh from a view, whatever changes is in the background, that will be reflected in the view? (so that i do not have to open and close a case)

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  • HenryBinan Profile Picture
    169 on at
    RE: Fields in Views are not updating automatically
    Hi Michael,

    When i say "case" i am referring to the Cases under Customer Service app.

    Looking forward to your updates on this issue.

  • msuszy Profile Picture
    on at
    RE: Fields in Views are not updating automatically

    Can you please clarify, when you say "case" are you referring to a case in Case Management?

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