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Dynamics 365 general forum

Entity with a name = 'role' was not found durring Outlook configuration

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Posted on by Community Member Microsoft Employee

Hello, everybody,

some of our users get the following error message when configuring Dynamics 365 for Outlook add-in for the first time:

The specified record type does not exist in Microsoft Dynamics 365.

The entity with a name = 'role' was not found in the MetadaCache.

We are using Dynamics 365 version 9.0, Windows 10, Microsoft Outlook 365, Dynamics 365 for Outlook 9.00.0002.0426.

Anybody got a clue what's going wrong?

Categories:
Product Integrations (Yammer/LinkedIn/etc)
  • LuHao Profile Picture
    LuHao 40,874 on at
    RE: Entity with a name = 'role' was not found durring Outlook configuration

    Hi Jon,

    Please refer to this article:

    https://www.eonesolutions.com/help-article/kba-01110-h3d5d3/

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