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Portal - user can create case but not able to select the product

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Posted on by 230

Hi,

we create a fake company with an user just for tests during the Trial period, in the portal management we add this 'contact' and also associate he to a company which has an 'Entitlement' with S.L.A and etc.

When the use goes to the portal and create a new case, he has no option to choose 'product'; how to fix it??

Should we edit the current form in a way to enable that field?

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