Hi,
we create a fake company with an user just for tests during the Trial period, in the portal management we add this 'contact' and also associate he to a company which has an 'Entitlement' with S.L.A and etc.
When the use goes to the portal and create a new case, he has no option to choose 'product'; how to fix it??
Should we edit the current form in a way to enable that field?