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Want to display Resolve and Reactive case audit details

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Posted on by 932

I want to display the these four audit fields in case form: -

    • Reactivated On
    • Reactivated By
    • Resolved On
    • Resolved By

How could i show these fields?

Is there any logic or javascript which is helpful?

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Want to display Resolve and Reactive case audit details

    Hi Shakti,

    Glad it worked. For date & time, you need to change format in the field properties to display it as date & time.

    DATE-_2600_-TIME.png

    Hope this helps.

  • RE: Want to display Resolve and Reactive case audit details

    Thnaks Ravi now it works perfect.

    One more question i want to ask that how can i display the Date and Time in field "Resolved On" date.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Want to display Resolve and Reactive case audit details

    Have you changed the scope from user to organization? As mensioned above, if the scope is set to users then it won't work for others

  • RE: Want to display Resolve and Reactive case audit details

    It not works, Is there any other options to do that

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Want to display Resolve and Reactive case audit details

    If you set the scope as user then it won't work for other users. It will only work for the user who created the workflow.

  • RE: Want to display Resolve and Reactive case audit details

    It was already set as User

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Want to display Resolve and Reactive case audit details

    The screenshot looks good. You have set the scope as User it won't work for other users. Change that and try again.

  • RE: Want to display Resolve and Reactive case audit details

    Resolve3.png

    Resolve3.png

    Above are are the screenshots of that workflow which was created. 

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Want to display Resolve and Reactive case audit details

    As suggested above, have you created the real time workflow which triggers on status change? If yes, share the screenshot, please.

  • RE: Want to display Resolve and Reactive case audit details

    When i hit the resolve button from grid of form then an pop-up will appear to confirm resolve the case after resolve now Reactive button will appear on the grid of form and resolve button maybe hide.

    So i want that when the case is resolved then which user resolved the case and when and the name of that user and time should be updated in  "Resolved By" and "Resolved On" fields.

    Same approach for "Reactivated By" and "Reactivated On".

    Reslove1.png

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