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I want to display the these four audit fields in case form: -
How could i show these fields?
Is there any logic or javascript which is helpful?
Hi Shakti,
You can create these field to capture the required data. And then create a workflow which triggers on status change and perform these steps 1) updates the Reactivated On & Reactivate By when the status of the changed to Reactive 2) Update Resolved On & Resolved By when the status changed to Resolved.
blog.clickdimensions.com/using-real-time-synchronous-workflows-in-dynamics-crm-2013
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2017/07/17/real-time-workflow-capturing-pre-and-post-values
Hope this help.
Thanks for help
Sorry Ravi, But it not works.
How could i find the Resolve Status?
What di you try and what did not work? The state code field contains the value for the resolved. So you need to check if the state is 1 then this means resolved.
technet.microsoft.com/.../dn531157.aspx
Hope this helps.
When i hit the resolve button from grid of form then an pop-up will appear to confirm resolve the case after resolve now Reactive button will appear on the grid of form and resolve button maybe hide.
So i want that when the case is resolved then which user resolved the case and when and the name of that user and time should be updated in "Resolved By" and "Resolved On" fields.
Same approach for "Reactivated By" and "Reactivated On".
As suggested above, have you created the real time workflow which triggers on status change? If yes, share the screenshot, please.
Above are are the screenshots of that workflow which was created.
The screenshot looks good. You have set the scope as User it won't work for other users. Change that and try again.
It was already set as User
If you set the scope as user then it won't work for other users. It will only work for the user who created the workflow.
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