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ReportHello All Experts,
Can anyone help me in understanding the above thing.
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Hello All Experts,
Can anyone help me in understanding the above thing.
Hi EmployeeOcta,
Not that I am aware of, but you can check it by installing the Dynamics 365 for Outlook and Dynamics 365 App for Outlook.
Hello Adrian Begovich,
Is there any article of Microsoft which would describe this same concept.
Hi EmployeeOcta,
Dynamics 365 for Outlook and Dynamics 365 App for Outlook do not share tracking status with each other. You will need to track records again.
Will the already tracked items be displayed in the tracked of outlook app.
or do i need to track them again.
Hi EmployeeOcta,
The records will be tracked until you stop tracking them.
Hello Experts,
I know that ,
but when we speak user's regarding this to use the outlook app they will reply with below scenario.
Currently we are using the Outlook Add-in , what will happen to previous records which are being tracked using Outlook Addin.
it will be helpful if someone can help me in resolving this issue.
Hi partner,
Note that tracking activities is not supported when Dynamics 365 App for Outlook and Dynamics 365 for Outlook are used together by the same user. Choose one or the other.
You could refer to this article: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/v8/dynamics-365-app-outlook-user-s-guide-v8#what-dynamics-365-app-for-outlook-offers
Best Regards,
Lu Hao
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