Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 general forum
Under review by Community Managers

Under review

Thank you for your post! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Not all emails in the email thread are tracked to Dynamics 365

Posted on by
Tracked to Dynamics 365
 
I can’t see all the emails from one email chain/thread that are tracked, I only see some of the emails that are being tracked in MD365 and OMNI.
Due to that, as we are making sure we are tracking accurate information, when someone from the team notices that an email is not tracked, they will track it again, without knowing that it has already been tracked and we will create duplicates.

 

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans