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Service | Customer Service, Contact Center, Fie...
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Issues to access Guides with HoloLens

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Posted on by 5

Hi guys, I'm still pretty new to this app and HoloLens so this question may sound silly.

I logged in Guides PC app successfully and created a demo guide. But when I tried to open Guides in HoloLens, after I signed in and selected the instance, it shows this message:

"Dynamics 365 Guides isn't set up correctly, or you might not have permission to access it. Contact your admin, or see the self-service documentation."

I talked with our admin and he was confused as well. Sounds a bit weird that I can access the PC one but not the HoloLens. I already had it updated so shouldn't be that reason. I tried to find the solution myself but couldn't. So it you know the answer, please help. I appreciate it.

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  • Verified answer
    Community Member Profile Picture
    on at

    Hi Tunan,

    Here are some threads about this error, you could have a look:

    User access denied to guides - Dynamics 365 Guides Forum Community Forum

    Cannot open up Guides on HoloLens - Dynamics 365 Guides Forum Community Forum

  • DavePinch Profile Picture
    Microsoft Employee on at

    Hi Tunan, this is not silly at all. Were you able to resolve the issue? If not, can you open a support ticket so we can investigate? See this FAQ: docs.microsoft.com/.../faq

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