web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Issues to access Guides with HoloLens

(0) ShareShare
ReportReport
Posted on by 5

Hi guys, I'm still pretty new to this app and HoloLens so this question may sound silly.

I logged in Guides PC app successfully and created a demo guide. But when I tried to open Guides in HoloLens, after I signed in and selected the instance, it shows this message:

"Dynamics 365 Guides isn't set up correctly, or you might not have permission to access it. Contact your admin, or see the self-service documentation."

I talked with our admin and he was confused as well. Sounds a bit weird that I can access the PC one but not the HoloLens. I already had it updated so shouldn't be that reason. I tried to find the solution myself but couldn't. So it you know the answer, please help. I appreciate it.

I have the same question (0)
  • Verified answer
    Community Member Profile Picture
    on at

    Hi Tunan,

    Here are some threads about this error, you could have a look:

    User access denied to guides - Dynamics 365 Guides Forum Community Forum

    Cannot open up Guides on HoloLens - Dynamics 365 Guides Forum Community Forum

  • DavePinch Profile Picture
    on at

    Hi Tunan, this is not silly at all. Were you able to resolve the issue? If not, can you open a support ticket so we can investigate? See this FAQ: docs.microsoft.com/.../faq

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 55 Super User 2025 Season 2

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#3
Soundari Profile Picture

Soundari 15

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans