Issues to access Guides with HoloLens

(0) Share

Report

Posted on by Tunan

Hi guys, I'm still pretty new to this app and HoloLens so this question may sound silly.

I logged in Guides PC app successfully and created a demo guide. But when I tried to open Guides in HoloLens, after I signed in and selected the instance, it shows this message:

"Dynamics 365 Guides isn't set up correctly, or you might not have permission to access it. Contact your admin, or see the self-service documentation."

I talked with our admin and he was confused as well. Sounds a bit weird that I can access the PC one but not the HoloLens. I already had it updated so shouldn't be that reason. I tried to find the solution myself but couldn't. So it you know the answer, please help. I appreciate it.

All responses (2)

Answers (1)

DavePinch on at

Like (0)

Report

RE: Issues to access Guides with HoloLens

Hi Tunan, this is not silly at all. Were you able to resolve the issue? If not, can you open a support ticket so we can investigate? See this FAQ: docs.microsoft.com/.../faq
Verified answer

Community Member Microsoft Employee on at

Like (0)

Report

RE: Issues to access Guides with HoloLens

Hi Tunan,

Here are some threads about this error, you could have a look:

User access denied to guides - Dynamics 365 Guides Forum Community Forum

Cannot open up Guides on HoloLens - Dynamics 365 Guides Forum Community Forum