10
The current entitlement terms:
Allocation type: number of cases
Decreases remaining on: case resolution
We are looking to only decrease the entitlement count based on the number of cases with a specific case type. Is it possible to have an additional condition when determining whether or not to decrease the entitlement count?
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
290,532
Super User 2024 Season 2
#2
Martin Dráb
228,501
Most Valuable Professional
#3
nmaenpaa
101,148
Share
Report
All responses (
Answers (
