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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Decrease entitlement b...
Customer experience | Sales, Customer Insights,...
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Decrease entitlement based on case type

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Posted on by zoupie 10

The current entitlement terms:

Allocation type: number of cases

Decreases remaining on: case resolution

We are looking to only decrease the entitlement count based on the number of cases with a specific case type. Is it possible to have an additional condition when determining whether or not to decrease the entitlement count? 

  • zoupie Profile Picture
    zoupie 10 on at
    RE: Decrease entitlement based on case type

    bump

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