web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Decrease entitlement based on case type

(0) ShareShare
ReportReport
Posted on by 10

The current entitlement terms:

Allocation type: number of cases

Decreases remaining on: case resolution

We are looking to only decrease the entitlement count based on the number of cases with a specific case type. Is it possible to have an additional condition when determining whether or not to decrease the entitlement count? 

I have the same question (0)
  • zoupie Profile Picture
    10 on at

    bump

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Nagaraju_Matta Profile Picture

Nagaraju_Matta 123

#2
Hamza H Profile Picture

Hamza H 96 Super User 2026 Season 1

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 66 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans