Costs related with external visits to customers after ticket not solved remotelly

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Posted on by RenatoPereira

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Hi,

we running in the trial of 'Custommer Engagement' and setting up the 'Customer Service Hub' app, we have some situations where the case could not be solved remotelly, so the tech agent must travel to customer in a way to fix locally.

My question is related to 'where' or 'how' could we store that costs with travel, car rental, gasoline, cab/UBER and etc related with that ticket?

* we are planning to also have 'Finance and Operations' module as a next step in our business reviewing, since we also need ask the customer for a refund.

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