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Dynamics 365 Community / Forums / Customer Service forum / e-mail auto numbering ...
Customer Service forum

e-mail auto numbering issue

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Posted on by Armine DD 288

Hi experts,

An issue is occurring when someone replies to an email from the CRM, it is assigning a number CRM:0000001 for every e-mail. This has started happening after the upgrade to Dynamics 365. Any ideas of resolving this issue? I tried changing the prefix with no result.

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Customer Service
I have the same question (0)
  • Meyer Johannes Profile Picture
    Meyer Johannes 25 on at

    Hi, we have got the same problem here, each e-mail created/send by an Action or by Code gets the suffix "CRM:0000001".

    Could you solve your problem?

    Regards.

  • Meyer Johannes Profile Picture
    Meyer Johannes 25 on at

    I could solve the problem for my cases. We had the problem above, when the organization-service in system/admin context in Code is used to call the CRM-Action to create/send the e-mail message.

    Now in Code we use the organization-service in current executing users context, so the auto-number in email-subject suffix is not always CRM:0000001 anymore and count up.

    Regards.

  • Armine DD Profile Picture
    Armine DD 288 on at

    Hi Johannes, the issue is resolved but no coding involved. I took the auto-numbering option off and put it back on and that worked.

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