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Suggested answer

Customer issued debit memo

Posted on by Microsoft Employee

Customer issued a debit memo and reduced payment to my company.  My company has not issued an offsetting credit.  How do I enter a stand alone debit on the customer’s AR account at the time of applying the payment.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer issued debit memo

    Hi SGG,

    I`m not sure I understand the business scenario behind your question but you could potentially use the "Apply payment schedule" functionality to "split" the invoice into 2 portions:

    - the debit memo amount

    - the amount that will be paid

    Once you`ve done this you can:

    * settle the portion excluding the debit memo amount

    * decide what to do with the debit memo portion (write off...).

    Follow these steps to "split" the invoice:

    * Open customer invoices -> Select relevant invoice -> Under Invoice tab - Settle open transactions

    * Mark invoice then click on "Apply payment schedule"

    * Percentage/amount: Amount

    * Create 2 new lines: one with the debit memo amount and one with the rest

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,696 Super User on at
    RE: Customer issued debit memo

    Hi SGG,

    Not sure why the customer is not paying the full amount. Depending on the scenario, you can write off during settlement or create a general journal.

  • MATTGUO Profile Picture
    MATTGUO 22,296 on at
    RE: Customer issued debit memo

    Hi SGG,

    In my country, in general, accountant will hold down bills and when the actual business is completed will it continue.

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