Customer issued debit memo

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Customer issued a debit memo and reduced payment to my company. My company has not issued an offsetting credit. How do I enter a stand alone debit on the customer’s AR account at the time of applying the payment.

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MATTGUO 22,349 Moderator on at

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Hi SGG,

In my country, in general, accountant will hold down bills and when the actual business is completed will it continue.

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André Arnaud de Cal... 300,904 Super User 2025 Season 2 on at

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Hi SGG,

Not sure why the customer is not paying the full amount. Depending on the scenario, you can write off during settlement or create a general journal.

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Community Member on at

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Hi SGG,

I`m not sure I understand the business scenario behind your question but you could potentially use the "Apply payment schedule" functionality to "split" the invoice into 2 portions:

- the debit memo amount

- the amount that will be paid

Once you`ve done this you can:

* settle the portion excluding the debit memo amount

* decide what to do with the debit memo portion (write off...).

Follow these steps to "split" the invoice:

* Open customer invoices -> Select relevant invoice -> Under Invoice tab - Settle open transactions

* Mark invoice then click on "Apply payment schedule"

* Percentage/amount: Amount

* Create 2 new lines: one with the debit memo amount and one with the rest

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