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Customer experience | Sales, Customer Insights,...
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Difference between (real time) workflow error messages lay out

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Posted on by 12

Hi,
I'm very curious what I'm looking at here.

In our (365 on premise, 8.2) installation we have quite a few workflows running. Specially for more complex form validation, it's extremely useful.
I had seen it before, but now it's becoming more relevant to me. Dynamics uses two (at least) different layouts. Both these screenshots are from a message popping up when a synchronous workflow meets a specific rule and the workflow is sending its cancelling message:

2019_2D00_11_2D00_15_5F00_09_2D00_21_2D00_52.jpg   2019_2D00_11_2D00_15_5F00_09_2D00_00_2D00_42.jpg

When or why does Dynamics use these differences? The only thing I can come up with is that the right one origins from a system entity (account) and the left one from a custom entity, but that can't be the reason, can it?

Thanks and regards,
Jeroen

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  • erhan.keskin Profile Picture
    2,253 on at

    Hi,

    Can both screens pop up for the same conditions? For instance; the screenshot on the right is the as-is one, if Unified Interface is enabled, you'll see a different screen layout for the error, not really the one on the left though.

    Regards,

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