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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Copilot for Dynamics 3...
Customer experience | Sales, Customer Insights,...
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Copilot for Dynamics 365 Customer Service

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Posted on by KL-21052242-0 1

Hello All

I can't display the Copilot pane (on the right) even though I've followed the configuration and activation procedure on Dynamics 365 Customer Service.

I did this action since 3 days.

Any solutions please

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi,
    It doesn't show up on either app?
    Have you checked all of the following settings?
    --Is your license and region supported?
    If all conditions are met but still not present, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
    Get Help + Support - Dynamics | Microsoft Docs
  • KS-10070908-0 Profile Picture
    KS-10070908-0 2 on at
    We have the same issue.
     
    The pane is visible in Customer Service Workspace, but in custom app we see pane from sales coopilot probably:
     
     
     
    I dont have any idea how to fix this one. When I disable the coopilot for sales, then we cannot show any coopilot pane.
  • Suggested answer
    jfwarren-nz Profile Picture
    jfwarren-nz 19 on at

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