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Dynamics 365 Community / Forums / Dynamics 365 general forum / Disabled settings for ...
Dynamics 365 general forum

Disabled settings for outgoing email tracking

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Posted on by pawin 249

I have never understood why the sender of incoming emails can be checked against CRM and tracked automatically, however the recipient of outgoing emails cannot be checked and tracked automatically. If you are starting a new email chain and sending to a contact from Outlook, you have to track it manually. 

In August 2018, "Allow auto-tracking on outgoing email" could be seen in https://docs.microsoft.com/en-us/power-platform/admin/settings-email-tracking. The details say "Default: Off. Content coming.".

The setting is also visible in the tracking settings, but cannot be enabled (see screenshot). It is almost one year on and there is no further information about this setting. Can anyone provide input?

tracking.PNG

Categories:
Email and Office Integration
  • NicoSun Profile Picture
    NicoSun 42 on at
    RE: Disabled settings for outgoing email tracking

    Hey Pradeep Rai

    It's the same link as above...

    There is just an info: "content coming"  (since 2 years)

    So it seems that is not possible to track campaign auto responses automatically in standard...

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,487 Super User 2025 Season 1 on at
    RE: Disabled settings for outgoing email tracking

    Hi,

    Please check Email Configuration setting as described in below link:

    https://learn.microsoft.com/en-us/power-platform/admin/settings-email-tracking

  • NicoSun Profile Picture
    NicoSun 42 on at
    RE: Disabled settings for outgoing email tracking

    i have the same question, does anyone have an answer?

    I want to activate it to tack my E-Mail campaign responses....

  • pawin Profile Picture
    pawin 249 on at
    RE: Disabled settings for outgoing email tracking

    My question is about emails, not contacts.

  • LuHao Profile Picture
    LuHao 40,886 on at
    RE: Disabled settings for outgoing email tracking

    Hi partner,

    If you want Dynamics 365 to automatically track Outlook contacts, then we can use the Dynamics 365 App for Outlook to do this.

    This way, Outlook contacts will be automatically added to Dynamics 365 without having to manually check Outlook contacts.

    Please refer to the following article on Track Outlook contacts:

    [View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/dynamics-365-app-outlook-user-s-guide#track-outlook-contacts-in-dynamics-365-for-customer-engagement-apps:320:50]

    [View:https://blogs.msdn.microsoft.com/crminthefield/2018/12/10/dynamics-365-app-for-outlook-part-6-working-with-contacts/:320:50]

    If you want to know how to install the Dynamics 365 App for Outlook, please refer to this article:

    [View:https://stoneridgesoftware.com/how-to-install-the-dynamics-365-app-for-outlook/:320:50]

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