conversationtranscripts - Safe to Delete?

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Posted on by Stephen Pryke

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Hi, I can't find many people talking about this anywhere online and it looks from my research that it's only been an issue for us since beginning May this year, but I got a warning about our capacity being nearly used up. When I checked there was a new item which had jumped to the top of the largest tables: conversationtranscriptBase

I've investigated them in PowerBI & by listing rows in Flow, and they are being created at an alarming rate, and they will use up all our remaining capacity within a week if it continues.

I found this and it says they are a record of communication: https://learn.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/conversationtranscript?view=dataverse-latest

But my questions is whether anyone knows if they are safe to delete?

Thanks in advance!

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CRM_knitter 2 on at

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conversationtranscripts - Safe to Delete?

They are transcripts from the Sales CoPilot bot.

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Stephen Pryke 412 on at

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conversationtranscripts - Safe to Delete?

Perfect. Thanks, Leah Ju!

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Leah Ju Microsoft Employee on at

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conversationtranscripts - Safe to Delete?

Hi,

Please refer to the following blog:

--Create one bulk delete job to remove conversation transcripts older than X months:

https://microsoftcopilotstudio.microsoft.com/hu-hu/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/
I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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