Dynamics Community Forum Thread Details

A To, Cc, or Bcc Address could not be found. but I have added Email address in debtor setup

Hi everyone

I'm a bit puzzled, on some of the debtors I get error message "A To, Cc, or Bcc Address could not be found" when I try to send sales invoice

But I actually have Email address in debtor setup

I wonder how I can fix this? I have removed the Email address few times and added back on but that didn't fix it

Thanks you

Categories:

Other

Sales

Hello Nihab,

There are a few oddities with the email addresses in GP.

First, for most transactions on the Sales side, the email is attached on the creation of the document. This means you can update the customer card all day long, and any outstanding documents will not get updated. To fix any outstanding documents, you will want to check the email button on the transaction:

It is also important to note that the email addresses are assigned on a per-address basis. Each module can pull different address IDs, and these can all pull different email addresses. I usually recommend checking all of the Ship/Bill/Statement To addresses on the customer cards:

The same idea goes for Vendors:

This all needs to be check and then you will also want to make sure that the "Email Address based on Doc Type" option found in in the Email Options window (Email button on Customer or Vendor cards) is disabled.

More on this error can be found within the Email Troubleshooting Guide Here:
https://community.dynamics.com/gp/b/dynamicsgp/posts/dynamics-gp-email-troubleshooting-guide-1743830067

Thanks!