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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can I add call recordi...
Customer experience | Sales, Customer Insights,...
Answered

Can I add call recording audio file to phonecall?

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Posted on by Community member 3
Hello!
I created PHONE CALL in CRM via API endpoint - https://{domain}.crm.dynamics.com/api/data/v9.2/phonecalls but I don't understand how to add audio file from PBX to this call using REST API.
Could help please share documentation or some example for solving this issue.
Thanks.
 
 
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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    If you want to upload files to the phonecall record, you need use note attachment.
    Attachments in CRM are stored in two different database tables which are ActivityMimeAttachment (Email Attachment) and Annotation (Note).
    We can't use ActivityMimeAttachment in the phone call table.
    So we need create note with attachments.
    Please refer to the following link to create notes attachment using WebAPI:
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Jens Mattsson Profile Picture
    Jens Mattsson 23 on at
    Hi,
     
    If you have a lot of recordings I recomend to use the Sharepoint-Integration, add the Phone Call entity to the integration.
    Just to be cautious with the data-amount in Dataverse : )

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