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Dynamics 365 Community / Forums / Dynamics 365 general forum / Business rule '...
Dynamics 365 general forum

Business rule ''show/hide field if...'' not working in UI v9

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Posted on by lefmapeach 15

Hello,

I have a really simple Show/hide business rule that says if field = X : show field, if not, hide it.

It works well in the regular interface (v9), but in the mobile UI, the field always appears and does not take into consideration my business rule. Does anyone else has this problem?

Thanks,

Categories:
Unexpected Behavior
Forms
I have the same question (0)
  • Verified answer
    Henry J. Profile Picture
    Henry J. 5,237 on at

    Hello,

    A few ideas:

    Have you made sure that the form you are using is included in the scope of that specific business rule?
    (More here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recommendations-apply-logic-form)

    Business rules do not run if the fields that are used in the conditions are not present in the form, can you check that it is the case?
    If they are in the header or footer, maybe try adding them to the main form (even if they are set as "not visible").

    If these don't work, consider opening a support request here: https://admin.powerplatform.microsoft.com/support.

    Henry

  • theplatz Profile Picture
    theplatz 15 on at

    Were you able to find a solution to this problem or get verification of a bug? I'm seeing the same behavior trying to lock/unlock fields based on the value of another field.

  • lefmapeach Profile Picture
    lefmapeach 15 on at

    I republished everything individually and as a whole and it finally worked...

  • theplatz Profile Picture
    theplatz 15 on at

    I found my issue. I referenced a field that was not present on the form from my business rule (Payment Terms vs. Terms of Payment). Doing that caused none of the actions to execute.

  • Henry J. Profile Picture
    Henry J. 5,237 on at

    Glad you sorted it out

  • simonsnell Profile Picture
    simonsnell 119 on at

    Thank you! That helped fix a show/hide problem I was having in UUI.

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