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Dynamics 365 Community / Forums / Customer Service forum / How to Debug Case Crea...
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How to Debug Case Create through Email Rule ?

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Posted on by Community Member Microsoft Employee

Hello ,

Is there any way by which we can check why Cases are not created after email sent to the specific Email ID ?

I have already enabled Mailbox and also checked in System Jobs . It created cases for 2 emails only . For remaining emails there is no entry in System Jobs . Kindly suggest any solution . Any kind of help will be appreciable .

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: How to Debug Case Create through Email Rule ?

    Hi,

    are you using Automatic create and update rule? if yes. Check is the email created in CRM? if yes, go in to the email, and search for business process.

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