How to Debug Case Create through Email Rule ?

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Hello ,

Is there any way by which we can check why Cases are not created after email sent to the specific Email ID ?

I have already enabled Mailbox and also checked in System Jobs . It created cases for 2 emails only . For remaining emails there is no entry in System Jobs . Kindly suggest any solution . Any kind of help will be appreciable .

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Alex Fun Wei Jie 33,626 on at

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RE: How to Debug Case Create through Email Rule ?

Hi,

are you using Automatic create and update rule? if yes. Check is the email created in CRM? if yes, go in to the email, and search for business process.

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