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Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Case Re-open when the ...

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Case Re-open when the user not satisfied Resolution

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Posted on by Community Member

Hi Team,

If the user not satisfied the resolution or problem still persisting. How to reopen the case automatically.When a customer reply from closure mail.

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M.Azwar Alam on at

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Hi,

Click on Re-Activate button to re-open case

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Community Member on at

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Re-open the case automatically. No need click the reactivate options

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M.Azwar Alam on at

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You can use workflows to re open case automatically

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