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If the user not satisfied the resolution or problem still persisting. How to reopen the case automatically.When a customer reply from closure mail.
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Hi Team,
If the user not satisfied the resolution or problem still persisting. How to reopen the case automatically.When a customer reply from closure mail.
You can use workflows to re open case automatically
Mark answer as verified, if it is feasible for you
Re-open the case automatically. No need click the reactivate options
Hi,
Click on Re-Activate button to re-open case
Mark answer as verified if it is feasible for you
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