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Case Re-open when the user not satisfied Resolution

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Posted on by Community Member

Hi Team,

If the user not satisfied the resolution or problem still persisting. How to reopen the case automatically.When a customer reply from closure mail.

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M.Azwar Alam on at

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RE: Case Re-open when the user not satisfied Resolution

You can use workflows to re open case automatically

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RE: Case Re-open when the user not satisfied Resolution

Re-open the case automatically. No need click the reactivate options
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M.Azwar Alam on at

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RE: Case Re-open when the user not satisfied Resolution

Hi,

Click on Re-Activate button to re-open case

Mark answer as verified if it is feasible for you

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