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Transmitting app audio via calling feature

Posted on by 243

Hello everyone,

In D365 Guides using the call feature, the collaborator on Teams can’t hear the audio of a video attached to a step neither can he hear the narration of the step (if narrative mode enabled, obviously).

Same issue was noticed using a Remote Assist call (instead of Guides).

 

Is it a dysfunction or a normal behaviour?

 

This is problematic when trying to promote the solution via one-on-one call (via Guides) or via a multi user call (via Remote Assist).

 

Thanks in advance for your feedback.

 

Regards,

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