Knowledge Article: I cannot insert picture per drag and drop, or copy paste

(0) Share

Report

Posted on by AlexanderH

Hallo at all,

in Knowledge Article, I cannot insert picture per drag and drop, or copy and paste.
Its over all browser: chrome, firefox and edge chromium.

Someone out there, who can give me a tip?

Thank you
Alexander

Microsoft Dynamics 365-Version 1612 (9.0.12.4) (DB 9.0.12.4) lokal

I have the same question (0)

All responses (4)

Answers (0)

Lennon Soeiro on at

Like (1)

Report

RE: Knowledge Article: I cannot insert picture per drag and drop, or copy paste

Hi Alexander,

1 - In the Customer Service Hub >> Service Management (area), go to Embedded Knowledge Search >> Knolwedge Articles Inline Image.

2 - Check if the value is "Yes"

Regards

Lennon Soeiro

Support Engineer

Was this reply helpful? Yes No
AlexanderH 5 on at

Like (0)

Report

RE: Knowledge Article: I cannot insert picture per drag and drop, or copy paste

Hi Lennon,

thank you for reply.

But we don´t have this setting:

Regards
Alexander

Was this reply helpful? Yes No
AlexanderH 5 on at

Like (0)

Report

RE: Knowledge Article: I cannot insert picture per drag and drop, or copy paste

Another idea?

Was this reply helpful? Yes No
Lennon Soeiro on at

Like (0)

Report

RE: Knowledge Article: I cannot insert picture per drag and drop, or copy paste

Hi Alexander,

We need a deeper analysis, please submit a support incident.

Regards

Lennon Soeiro

Support Engineer

Was this reply helpful? Yes No