Knowledge Article: I cannot insert picture per drag and drop, or copy paste

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Posted on by AlexanderH

Hallo at all,

in Knowledge Article, I cannot insert picture per drag and drop, or copy and paste.
Its over all browser: chrome, firefox and edge chromium.

Someone out there, who can give me a tip?

Thank you
Alexander

Microsoft Dynamics 365-Version 1612 (9.0.12.4) (DB 9.0.12.4) lokal

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Lennon Soeiro Microsoft Employee on at

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Hi Alexander,

1 - In the Customer Service Hub >> Service Management (area), go to Embedded Knowledge Search >> Knolwedge Articles Inline Image.

2 - Check if the value is "Yes"

Regards

Lennon Soeiro

Support Engineer

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AlexanderH 5 on at

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Hi Lennon,

thank you for reply.

But we don´t have this setting:

Regards
Alexander

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AlexanderH 5 on at

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Another idea?

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Lennon Soeiro Microsoft Employee on at

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Hi Alexander,

We need a deeper analysis, please submit a support incident.

Regards

Lennon Soeiro

Support Engineer

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