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Dynamics 365 Community / Forums / Customer Service forum / Quick Create Case form...
Customer Service forum

Quick Create Case form not displaying from Contact form in Edge

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Posted on by Community Member

On the Contact form I want to create a Case, so I am clicking on the '+' icon.  The Quick-create section of the screen appears at the top of the screen, but it is totally blank.  i.e. none of the fields from the form are displayed.  I have checked the setup of the Quick create form in Customisations and it shows as 'Active'.

I am using Dynamics 365 out of the box with just a few customisations on the Case form (added 2 new fields).

I am using Edge on Win 10 and I get the same behaviour in Chrome.

Can anyone point me in the right direction to try and diagnose the issue?

quick-create-form-blank.JPG

quick-create-form-list-v2.JPG

Categories:
Case Management
I have the same question (0)
  • Suggested answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    Hi,

    Have see this issue on Chrome but have not seen such issue in Edge, but you can try this fix and see if it's able to resolve your issue or not: alexmscrm.blogspot.com/.../dynamics-365-quick-create-form-is-not.html

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    In addition , try to clear cache also.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I found the issue - somehow on the Tab Properties, the Form's 'Visible by default' property had been switched off!

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