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Quick Create Case form not displaying from Contact form in Edge

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Posted on by Community Member Microsoft Employee

On the Contact form I want to create a Case, so I am clicking on the '+' icon. The Quick-create section of the screen appears at the top of the screen, but it is totally blank. i.e. none of the fields from the form are displayed. I have checked the setup of the Quick create form in Customisations and it shows as 'Active'.

I am using Dynamics 365 out of the box with just a few customisations on the Case form (added 2 new fields).

I am using Edge on Win 10 and I get the same behaviour in Chrome.

Can anyone point me in the right direction to try and diagnose the issue?

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Case Management

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Community Member Microsoft Employee on at

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RE: Quick Create Case form not displaying from Contact form in Edge

I found the issue - somehow on the Tab Properties, the Form's 'Visible by default' property had been switched off!
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Alex Fun Wei Jie 33,626 on at

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RE: Quick Create Case form not displaying from Contact form in Edge

Hi,

In addition , try to clear cache also.
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Mahendar Pal 45,095 on at

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RE: Quick Create Case form not displaying from Contact form in Edge

Hi,

Have see this issue on Chrome but have not seen such issue in Edge, but you can try this fix and see if it's able to resolve your issue or not: alexmscrm.blogspot.com/.../dynamics-365-quick-create-form-is-not.html

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