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Dynamics 365 Community / Forums / Dynamics 365 general forum / Dynamics Portal URL de...
Dynamics 365 general forum

Dynamics Portal URL defaulting to Home Page

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Posted on by Mohan Prasad MAni 235

Hi 

We have customer service portal for creating and managing cases from portal. As part of process we send Case Portal URL / Case knowledge article URL to the customer.  But when the customer clicks on the link it goes to the login page (ADFS) and when he signs in instead of going to the URL he clicked the customer is navigated to the portal home page. Looks like the return URL is always the home page. but this doesnt happen when he is already logged into the portal and directly the url is rendered. Please advise!

https://Example.microsoftcrmportals.com/en-US/articles/?code=KA-01111 

For example, when the customer clicks on the above link he lands to the sign in page, after signing in, he is taken to home page of instead of the above URL 

Thanks

Mohan

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  • Verified answer
    Mohan Prasad MAni Profile Picture
    Mohan Prasad MAni 235 on at
    RE: Dynamics Portal URL defaulting to Home Page

    Found the solution:

    Go to Portal>>Site Settings>> Authentication/Registration/ProfileRedirectEnabled

    Turn this to false. This should do the magic

    Sets whether or not the portal can redirect the user to the profile page after successful sign-in. By default, it is set to true.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Dynamics Portal URL defaulting to Home Page

    Hi Mohan,

    I have seen the similar issue and it turned out to be related to some configuration issue which was fixed by MS. If you look your portal url, you will notice that it is appending en-us which may be affecting the redirect to a wrong url. Normaly if you access any direct page without logging, portal will redirect you to sign in page and also appends the returnurl parameter which will take you to the page you actualy accessed But cause of this en-Us, this returnurl seems to be not working.

    I would suggest to connect MS Support and ask him for the fix for the en-us text in your url.

    Refr this thread-community.dynamics.com/.../876453

    Hope this helps.

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