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Unable to connect Dynamics 365 Bot in Teams to Microsoft Dynamics 365 for Customer Engagement

Posted on by 59

Hello everyone,

can someone please help me in connecting Microsoft Teams bot with Dynamics 365 customer engagement? Whenever I try to configure the bot it says
"'Sorry, I'm having trouble signing you in.
Please try again or get in touch with Microsoft support.'"

and I get the below error

3021.Screenshot_5F00_1.png

  • Kokulan Profile Picture
    Kokulan 18,048 on at
    RE: Unable to connect Dynamics 365 Bot in Teams to Microsoft Dynamics 365 for Customer Engagement

    Hi

    I managed to repro this, the App tab-able to pull dashboards but the bot configuration fails with the message

    "'It seems like you do not have access to a valid Dynamics 365 organization, currently the preview is supported only for version 9.0 and above orgs.'

    I will let you know if I manage to get this working

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Unable to connect Dynamics 365 Bot in Teams to Microsoft Dynamics 365 for Customer Engagement

    Hello,

    Could you normally select the Org like the following screenshot when you configure the bot ?

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/teams-install-app#install-the-app-and-set-up-the-teams-tab

    Teams.PNG

    Or the error only occurred when you login the specified Org url?

    Regards

    Johnny

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