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Invoice capture - In processing

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Posted on by RC-01052209-0 2
We have been using invoice capture for a few weeks and we are finding many PO invoices are getting captured, but get stuck with a status of /in processing/.
Once it gets this status, we cannot edit the invoice or void it.  It is permanently stuck and cannot be edited.
When we click on /Start Review/, we get this error message:
It seems to be caused by invoice capture not being able to identify the vendor, even though we have vendor rules.
This is making invoice capture impossible to use.
Can you help us resolve this issue.
 
Categories:
Financial Management
  • RC-01052209-0 Profile Picture
    RC-01052209-0 2 on at
    Invoice capture - In processing
    Hi Kevin,
     
    I have tried every possible vendor mapping rule, and invoice capture just won't work out what vendor the invoice relates to.  Invoices stuck in processing for weeks is not acceptable.  Unfortunately, we will have to scrap invoice capture if we cannot resolve this issue.
     
    Many vendors work fine.  It seems to relate to particular vendors.
     
    When you enter vendor mapping rules, are the various options "AND" or are they "OR"?  Such as vendor name includes "xyz", AND the address includes "abc".  Or is it "OR"?
     
    Regards
    Rod
     
  • RC-01052209-0 Profile Picture
    RC-01052209-0 2 on at
    Invoice capture - In processing
    Hi Kevin,
     
    Invoices are getting stuck "in processing" for weeks.
    The issue seems to be where invoice capture identifies a valid Purchase Order number on the invoice, but then can't work out who the vendor it.  It then starts to process, but gets stuck.
     
    Regards
     
  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Invoice capture - In processing
    Hi,
    You can restart the server to restart the service. This problem is quite tricky, it just shows in the processing, and does not show any other information, maybe there was a problem capturing the invoice and it got stuck. Have you tried to wait for a while, will it still show that it is being processed?
    Best regards,
    Kevin
  • RC-01052209-0 Profile Picture
    RC-01052209-0 2 on at
    Invoice capture - In processing
    Thanks Kevin.
     
    I think my vendor rules are right.  I do have one vendor working perfectly.  But I will look into this.
     
    We only have about 30 invoices stuck "in processing", so not a huge number.
     
    How do you restart the service without uninstalling and reinstalling?
     
    Regards
     
  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Invoice capture - In processing
    Hi,
    This can be due to things like wrong vendor rules or missing information. Please verify that your vendor rules are configured correctly. Make sure they cover the criteria needed to identify suppliers based on invoice data.
    Try to view any error logs or messages generated during the invoice capture process.
    Or can you try restarting the service? Maybe too many invoices are in processing and the system got stuck.
    Best regards,
    Kevin

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