Dynamics 365 Email Engagement with Bulk Email

(1) Share

Report

Posted on by Antbutcher

387

Hi All,

I cannot find anything official from Microsoft to suggest this doesn't work but I am having trouble using email engagement when sending bulk email in CRM. It appears the tracking only works if sending emails individually. Can anyone confirm this is as expected or is there a setting somewhere I am missing? I want to be able to monitor opens and reply counts when mass mailing.

Thanks

Antony

Categories:

Social Insights

All responses (4)

Answers (0)

SN-29100913-0 6 on at

Like (0)

Report

Dynamics 365 Email Engagement with Bulk Email

Is there any update regarding this?
Olasan 2 on at

Like (0)

Report

RE: Dynamics 365 Email Engagement with Bulk Email

Thanks.

Yeah, I ended up with the same. Which is a shame, since this "feature" costs extra (enterprise license) even if it is very limited. Very limited. Almost useless...
Antbutcher 387 on at

Like (0)

Report

RE: Dynamics 365 Email Engagement with Bulk Email

Sorry for the really late response to this. Unfortunately, I couldn't get this to work when mass mailing I ended up sending individual emails but using code to loop through a list then create the email records in CRM.

You could probably do the same as I did in Power Automate too.
Olasan 2 on at

Like (0)

Report

RE: Dynamics 365 Email Engagement with Bulk Email

Did you ever get an answer to this, somewhere else maybe? I'm struggling with the same thing...