web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Dynamics 365 general forum / Dynamics 365 Email Eng...
Dynamics 365 general forum

Dynamics 365 Email Engagement with Bulk Email

(1) ShareShare
ReportReport
Posted on by Antbutcher 387

Hi All,

I cannot find anything official from Microsoft to suggest this doesn't work but I am having trouble using email engagement when sending bulk email in CRM. It appears the tracking only works if sending emails individually. Can anyone confirm this is as expected or is there a setting somewhere I am missing? I want to be able to monitor opens and reply counts when mass mailing.

Thanks

Antony

Categories:
Social Insights
I have the same question (0)
  • Olasan Profile Picture
    Olasan 2 on at

    Did you ever get an answer to this, somewhere else maybe? I'm struggling with the same thing...

  • Antbutcher Profile Picture
    Antbutcher 387 on at

    Sorry for the really late response to this. Unfortunately, I couldn't get this to work when mass mailing I ended up sending individual emails but using code to loop through a list then create the email records in CRM.

    You could probably do the same as I did in Power Automate too.

  • Olasan Profile Picture
    Olasan 2 on at

    Thanks.

    Yeah, I ended up with the same. Which is a shame, since this "feature" costs extra (enterprise license) even if it is very limited. Very limited. Almost useless...

  • SN-29100913-0 Profile Picture
    SN-29100913-0 8 on at
    Is there any update regarding this?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Dynamics 365 general

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans