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Service | Customer Service, Contact Center, Fie...
Answered

Is there a way to import work hours into Dynamics for resources?

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From the UI, you’d select a resource and assign a calendar or manually update ‘Work Hours’. What I’m looking for is a way to import those work hours into Dynamics. Apparently there is a Calendar entity for this purpose but I am not sure... 

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  • Verified answer
    Al Iggs Profile Picture
    on at

    If you have Project Service Automation in your instance, you can save the work hour of one resource as a template and then apply these to 1..25 resources at once.

    There is an idea on the ideas portal (experience.dynamics.com/.../ ) to provide this functionality also in Field Service.

    Alternatively you can use XRM Toolbox, which also provide the ability to do mass-updates.

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