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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How do I make the asse...
Service | Customer Service, Contact Center, Fie...
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How do I make the asset tag field in Microsoft Dynamics 365 Field Service searchable

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Posted on by dmt747400 106
I am trying to search customer assets by their Asset Tag. No matter what I try, the search comes up empty. I have scanned barcode, copied from the asset tag field in case there were unseen characters. I have typed it in by hand. Same result each time.
 
Any ideas?
 
 
Thanks
Asset does not show when searching by asset tag.png
Asset with asset tag shown.png
Asset is active.png
Categories:
Dynamics 365 Field Service
I have the same question (0)
  • Verified answer
    Holly Huffman Profile Picture
    Holly Huffman 6,538 Super User 2025 Season 2 on at
    Hi there!
     
    To make Asset Tag searchable, you need to make sure the field is indexed and included in Quick Find View. 
    Go to Settings > Customizations > Customize the System
    In solutions explorer > Expand all Entities
    Find Customer Asset 
    Click on Views
    Open Quick Find View
    Add the Asset Tag field to the view by clicking on Add Find Columns and then selecting Asset Tag
    Save & Publish your changes
     
    Next 
    Go to Settings > Customizations > Customize the System
    Again, Entities > Customer Asset
    Click on Fields this time
    Find the Asset Tag field 
    Ensure that "Searchable" is set to YES 
    Save & publish changes
     
    Lastly, you can go to Settings > Administration > System Settings
    Find the General Tab > Relevance Search section & click on Reindex 
     
    This should allow you to then search!! 
     
    hope this helps some! 
     
  • Fameeda Yaseen Profile Picture
    Fameeda Yaseen 451 on at
    HI,
    Go to makers portal (https://make.powerapps.com/)> go to the default solution and the solution if you already have. 
    Again, Entities > Customer Asset
    Click on Fields this time
    Find the Asset Tag field 
    Ensure that "Searchable" is set to YES 
    then to views and add tag field into the quick find view.
    Save & publish changes
     
    Thanks,
    Fahmeeda

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