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incident entity is read-only for this client

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Posted on by CU09100936-0

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Iam getting the following error when trying to access customer service

The incident entity is read-only for this client.

Screenshot 2025-07-11 162833.png

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Dynamics 365 Customer Service

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Jimmy Passeti 674 Most Valuable Professional on at

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Hello,

There are missing privileges for the users.

Below is the link for the learn on how work with that.

Security roles and privileges

Regards,
Jimmy Passeti | Microsoft MVP
✅ Please mark as Verified if this answered your question!

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Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at

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This error means you're using a client (like a portal or custom app) that has read-only access to the Case (incident) entity. To fix it, update the security role or permissions for that client to allow create/update access to the incident entity.

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CU09100936-0 28 on at

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I have system administrator Role and other few as well, another user with admin role can do everything and i cant. its a SANDBOX

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