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missing field in Customer Service for time spent on resolution

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Posted on by CU19010552-0 6
Hello,
I am trying to follow the instructions in the module on microsoft learn. The text says to enter a duration for billing purposes in the case resolution screen, however the field is not present. DO you know the reason why ? How can I activate this option ? 
Thanks in advance for your help
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Dynamics 365 Customer Service
  • Suggested answer
    MichaelFo96 Profile Picture
    MichaelFo96 73 on at
    missing field in Customer Service for time spent on resolution
    Hello
     
    I assume the setting that you search is "Resolve case dialog":
     
    Customer Service admin center -> Customer Settings -> Service Configuration Settings -> Resolve Case Dialog -> Set to "Customizable dialog"
     
    The modified case resolution form should now show the correct fields.
     

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