Dynamics Community Forum Thread Details

Hi all,

I'm trying to install the Dynamics 365 for Outlook update 9.01.0000.1511 in a user's machine. The user already had the version 9.o installed.

But when I run the install file for 9.1, we get an error saying 'Unable to Stop service'. Below is the log detail regarding that error. What service is this talking about and how can this be resolved?

12:56:06|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
12:56:06|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
12:56:06|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.LangPackSqlBaselineReset.Do
12:56:06| Info| Update is not a MuiPack.
12:56:06| Info| Skipping LanguagePack Sql baseline reset.
12:56:06| Info| CrmAction execution time; LangPackSqlBaselineReset; 00:00:00.0034695
12:56:06| Info| CrmAction execution time; RepairMsiFeatureSetToAdvertise; 00:00:00.0220588
12:56:06| Info| Executing C:\Users\us23595\AppData\Local\Temp\OWP80CD.tmp\Redist\vcredist_x86.exe /q /norestart
12:56:11| Info| VCRedist9 SP1 Install RunProcess(..) stdout and stderr:
12:56:11| Info| CrmAction execution time; InstallVCRedist9SP1; 00:00:05.7399021
12:56:11| Info| Microsoft System CLR Types for SQL Server 2012 (e2082604-4ba5-44bb-bbfb-af0f3cb8c6ab) version 11.0.2100.60 is installed.
12:56:11| Info| Microsoft System CLR Types for SQL Server 2012 is already installed.
12:56:11| Info| CrmAction execution time; InstallSqlSystemClrTypes; 00:00:00.0060290
12:56:11| Info| PatchDirectoryQuotaAction only applies when patching the server.
12:56:11| Info| CrmAction execution time; IdcrlRepairAction; 00:00:00.0010008
12:56:11| Error| Exception occured when installing update: System.ComponentModel.Win32Exception (0x80004005): Unable to Stop service.
at Microsoft.Crm.ServiceControlManager.StopService(ServiceSafeHandle service)
at Microsoft.Crm.UpdateWrapper.InstallTelemetryServiceForCrmClient.StopService()
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
12:56:11| Info| CrmAction execution time; PopulateUninstallDirectoryAction; 00:00:00.0010450
12:56:11| Error| HResult=80004005 Install exception.System.ComponentModel.Win32Exception (0x80004005): Unable to Stop service.
at Microsoft.Crm.ServiceControlManager.StopService(ServiceSafeHandle service)
at Microsoft.Crm.UpdateWrapper.InstallTelemetryServiceForCrmClient.StopService()
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()
at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install(IDictionary savedState)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.InternalInstall(IDictionary stateSaver)
at Microsoft.Crm.Setup.Shared.ComposedInstaller.Install(IDictionary stateSaver)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.Setup.Shared.SetupBase.ExecuteOperation()
12:56:11|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation
12:56:11| Info| failed.
12:56:11| Info| Setup did not complete successfully.