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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Users can't reply to all
Service | Customer Service, Contact Center, Fie...
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Users can't reply to all

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Posted on by Daniel Bocklandt 58
Hey experts,
 
I've got an issue since a Microsoft update my users can't use reply to all on emils anymore inside Dynamics customer service. 
A simple reply is no problem but when they trie to use reply to all they get this error message: 

Access Is Denied

{0} with id {1} does not have {2} right(s) for record with id {3} of entity {4}. Consider assigning a role with the required access level to the user or team. For further troubleshooting, please work with a system administrator to use the Access Checker tool on this record: {5}. More details: {6}

How can I solve this issue. I alredy tried giving them all the rights on the activity table but without any change.
Any help is appreciated. 
 
Categories:
Dynamics 365 Customer Service
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  • Verified answer
    MichaelFo96 Profile Picture
    MichaelFo96 120 on at
    Hello,
     
    it sounds definitly like an access rights issue.
     
    What stands in the "More Details" Message? Sometimes there is the missing privilege mentioned.
    Otherwise open each contact in the email fields "To"/"CC"/"BCC" and click on "Check Access". Check if your user has definitely read rights on all the contacts.
     
    Greetings
  • Verified answer
    Daniel Bocklandt Profile Picture
    Daniel Bocklandt 58 on at
    Hey, 
     
    Yes it was an access right issue. Sorry I already rsolved it. 
    Basically I'had given the user the correct right but after each hard refresh it was not there anymore. 
    I had to remove all the security roles from the user and save, so that i could afterwards assign all the security roles again. 
    That's the only way i could find to make them "stick" to the user. 
     
    Thanks for your help. 
     

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