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Customer experience | Sales, Customer Insights,...
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a flow send to much mails

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Posted on by 448

Hi all

I've a flow that enable/disable share access to an opportunity of Dynamics 365 sales.
The flow works fine, but sends more than 10 mails to the user to notify him that he is enabled or disabled for this opportunity.
Somebody can indicate to me where I'm mistaken?

Thanx also for any suggestion

  • DiePic Profile Picture
    DiePic 448 on at
    RE: a flow send to much mails

    Thanks for your help to both

    Steve Zhao2 

    Bipin Kumar 

  • Verified answer
    Steve Zhao2 Profile Picture
    Steve Zhao2 on at
    RE: a flow send to much mails

    Hi DIE PIC,

    Bipin Kumar is correct. You need let your flow run on the specific value changed. Otherwise, whichever field's value changed, the flow would run.

    I notice that there is a field named dev1_utentecollegato which seems that it is a Boolean field. And you want to send email when it is true.

    If you only want when the dev1_utentecollegato of record is modified to true, then run your flow. You should add this setting on your trigger:

    pastedimage1669089025607v1.png

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,959 Super User 2024 Season 1 on at
    RE: a flow send to much mails

    Hi,

    You should select attributes in column filter to restrict flow to run on specific fields value updated instead of running on all fields value update.

    learn.microsoft.com/.../create-update-delete-trigger

  • DiePic Profile Picture
    DiePic 448 on at
    RE: a flow send to much mails

    Hi Bipin Kumar  .... for sure ... I forget it.

    pastedimage1669035260322v1.png

    pastedimage1669035276339v2.png

    pastedimage1669035289333v3.png

    If FALSE the flow end

    pastedimage1669035311722v4.png

    pastedimage1669035330105v5.png

    pastedimage1669035344678v6.png

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,959 Super User 2024 Season 1 on at
    RE: a flow send to much mails

    Hello,

    Can you please share your flow where you send an email ?

    What is the trigger?

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