Error on Sync of Field Service Mobile APP : Field Service Mobile(2017) app isn't compatible with your Dynamics 365 solution.

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Posted on by Mamatha Raju

Hi Team,

Error on Sync of Fields Service APP in Mobile with latest D365 Environment.

When trying to connect to Field Service app getting error as "We cant synchronize your changes because this version of the Field Service Mobile(2017) app isn't compatible with your Dynamics 365 solution." Please find below screenshot for reference.

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Other

Scheduling (URS)

Web and mobile experience

Connected Field Service

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Al Iggs on at

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Hi Mamatha, can you provide your FS solution version and which Woodford project you use?

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Mamatha Raju 45 on at

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Hi Heize,

Please find the below environment Details :

CRM Version : 1710(9.1.0.876)

Woodford Version : 11.2.3.0

FS Solution: CentaurusStoreVersion.Woodford

FS Mobile App Version : Field Service Mobile(2017) 9.1.224

Thanks & Regards,

Mamatha Raju Babu.

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Shayan Soheili 940 on at

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Hi Mamatha,

If you are using the recent version of Dynamics 365, then you have to use the new Fieldservice mobile app which has been published today.

For android: [View:https://play.google.com/store/apps/details?id=com.microsoft.d365.fs.mobile]

For IOS:

[View:https://itunes.apple.com/us/app/field-service-mobile/id1414669075?mt=8]

Regards,

Shayan

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TheMarkChristie 10,328 Moderator on at

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Hi Mamatha

Your Field Service version in CE will have updated and now there is a new Field Service Mobile Application (Tasks List and Wrench)

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Mamatha Raju 45 on at

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Hi Shayan,

Thanks for the information. I'm able to successfully install the APP, But Unfortunately when trying to Sync with Mobile App I'm getting error as : "Your organization has not set your account's Bookable Resource to be "Enabled for Field Service Mobile.""

I've tried to publish the template with all versions i.e.,(9.0,9.1,11.1-9.2,11.2 and Latest) but still the issue persists. Unable to sync with APP.

Please find the below screenshot for reference.

Thanks & Regards,

Mamatha Raju Babu.

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TheMarkChristie 10,328 Moderator on at

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Hi

Find your resource record, open it and select field service - toggle the user enabled for Field service field

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Mamatha Raju 45 on at

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Hi Christie,

Thanks for the info. Helped it.

Thanks & Regards,

Mamatha Raju Babu.

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Community Member on at

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Hello Mark,

Some how i am unable to find the option as you mentioned for toggle the user enabled for Field service field . Can you please provide the screenshots and if possible navigation screens to go there?

Thanks in advance

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Al Iggs on at

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Have a look at the resource administration:

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Manju Gurjar 60 on at

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Hi All,

To be able to login in field service mobile app successfully, we need to perform 2 steps

1. Create new bookable resource for the user who wants login in field service mobile app.

2. Enable created bookable resource for field service mobile.

1 Step -

2 Step -

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