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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / CLR.dll version issues?
Microsoft Dynamics AX (Archived)

CLR.dll version issues?

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Posted on by Kazinova 1,500

My Microsoft clients are crashing and here is the warning I get in the event log:

Alert: Dynamics AX Client Crash

Source: S11CITRIXAPP01

Path: Not Present

Last modified by: System

Last modified time: 12/16/2013 9:28:45 PM

Alert description: Event Description: Faulting application name: Ax32.exe, version: 6.2.1000.5106, time stamp: 0x52971586

Faulting module name: clr.dll, version: 4.0.30319.34003, time stamp: 0x522ebf22

Exception code: 0xc0000005

Fault offset: 0x0041aa02

Faulting process id: 0xb18

Faulting application start time: 0x01cefacfa902192d

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Report Id: f34345b0-66c2-11e3-80cf-005056900388

Faulting package full name:

Faulting package-relative application ID:

I looked at my clr.dll file on one server that doesn't have crashes and found the CLR.dll file version is 4.0.30319.18051. The client that keeps crashing has a version of 4.0.30319.34003. Would a difference in the AOS server's clr.dll file and the Client Server clr.dll be causing the crash?

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  • Martin Dráb Profile Picture
    Martin Dráb 239,082 Most Valuable Professional on at

    Updating .NET framework may help indeed. It may be caused by the problem described in support.microsoft.com/.../2640103 or by something similar. I would update .NET framework before spending time with further research.

  • Community Member Profile Picture
    Community Member on at

    Uninstall the client and try to reinstall it..

    During reinstallation it will check all the required pre requisite and issue will get fixed.

    This issue may be because you have not applied all the latest cumulative updates as you have on your AOS server, please validate

  • Suggested answer
    Sam Maliqi Profile Picture
    Sam Maliqi on at

    Delete all files with extension AUC on the user machine profile

    c:\users\Username\AppData\Local

    These files are recreated after application is open. This solution fixed issue of ax client crashing on one particular user only.

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