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Unable to edit the email template subject in both the development and UAT environments

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Posted on by MD-03011208-0

Hi

we are Unable to edit the email template subject in both the development and UAT environments. Getting error like

initialize data failed for control: MscrmControls.RichTextEditor.RichTextEditorControl

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Dynamics 365 Customer Service

email template er...

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MD-03011208-0 on at

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Unable to edit the email template subject in both the development and UAT environments

Error screenshot:

As we expected

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Unable to edit the email template subject in both the development and UAT environments

Can you share what you trying to populate on subject?

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