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How to remaining terms in Entitlement channel ???
How to what, see remaining terms?
Can you expand on what it is you require help with?
Regards
Paul
I want to change this labels Facebook ,Twitterand phone to other labels
I want to change labels Facebook ,Twitter, phone,email to other labels
Hi, yes you should be able to edit the optionset found below under Entitlement Channel entity.
Thank you very much.
If the names are changed or deleted and other names are added, can this affect me in the future?
Great, please mark my answer as verified thank you.
You should be fine, although I wouldn't delete the ones already there, just change the names and add any others you require if you have more options
Hi Dear,
Greetings of the day!
In regards to your concern, In Entitlement Channel is a global optionset which is used in "Origin" field of case entity. You have to change optionset labels,but it is also reflect on "Origin" field of case entity. Steps to change Optionset label: 1.Go to settings -> Customizations -> Customize the system 2.From Left nn Components -> click on Option sets 3.Double click on "Case Origin" (It will open option set in edit mode) From that you can change optionset labels.
I hope it helps! Let me know in case of any other concern.
Kind Regards,
CRMjetty
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