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remaining terms in Entitlement channel

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Posted on by Soft Trend

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How to remaining terms in Entitlement channel ???

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CRMJetty 3,512 on at

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RE: remaining terms in Entitlement channel

Hi Dear,

Greetings of the day!

In regards to your concern, In Entitlement Channel is a global optionset which is used in "Origin" field of case entity.

You have to change optionset labels,but it is also reflect on "Origin" field of case entity.

Steps to change Optionset label:
1.Go to settings -> Customizations -> Customize the system
2.From Left nn Components -> click on Option sets
3.Double click on "Case Origin" (It will open option set in edit mode)

From that you can change optionset labels.

I hope it helps! Let me know in case of any other concern.

Kind Regards,

CRMjetty

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Paul_Owen 2,027 on at

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RE: remaining terms in Entitlement channel

Great, please mark my answer as verified thank you.

You should be fine, although I wouldn't delete the ones already there, just change the names and add any others you require if you have more options
Soft Trend 110 on at

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RE: remaining terms in Entitlement channel

Thank you very much.

If the names are changed or deleted and other names are added, can this affect me in the future?
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Paul_Owen 2,027 on at

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RE: remaining terms in Entitlement channel

Hi, yes you should be able to edit the optionset found below under Entitlement Channel entity.

Regards

Paul
Soft Trend 110 on at

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RE: remaining terms in Entitlement channel

I want to change labels Facebook ,Twitter, phone,email to other labels
Soft Trend 110 on at

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RE: remaining terms in Entitlement channel

I want to change this labels Facebook ,Twitterand phone to other labels
Paul_Owen 2,027 on at

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RE: remaining terms in Entitlement channel

How to what, see remaining terms?

Can you expand on what it is you require help with?

Regards

Paul