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Customer experience | Sales, Customer Insights,...
Answered

Segment from Real Marketing interaction

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Posted on by 205

Hello, 

I want to create a segment of people who click on specific links in the email. 

I send my email using Real-Time Marketing but I cannot query about Email Clicked. 

can you help me, please? 

  • Suggested answer
    Bjornar Kvalvik Profile Picture
    55 on at
    RE: Segment from Real Marketing interaction

    This is much needed, and hopefully will be covered by the new features being made available for preview shortly:

    experience.dynamics.com/.../

    Please mark as verified if this is what you’re looking for!

  • Elly-Farokhi Profile Picture
    205 on at
    RE: Segment from Real Marketing interaction

    Thank you for the information Leah.

  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Segment from Real Marketing interaction

    Hi Elly,

    Currently, You can refer to the following links to build segments in real-time marketing:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-build-segments 

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-natural-language-segments 

    There is no way to filter the interaction data of emails with a behavior block like in outbpound marketing.

    Maybe you can try to use  Web API to create a real-time marketing segment:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-api-segment 

    Real-time marketing email interaction data reference:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-interactions-reference#channel-common--email 

  • Elly-Farokhi Profile Picture
    205 on at
    RE: Segment from Real Marketing interaction

    Hello Naveen,

    This is outbound marketing interaction.

    I want to see the link clicked from Real-time marketing.

  • Suggested answer
    Naveen Ganeshe Profile Picture
    3,393 User Group Leader on at
    RE: Segment from Real Marketing interaction

    Hello Elly,

    You can create a segment based on the behavior blocks like email links clicked, Bounced emails etc.  PLease see below screenshot for reference:
    pastedimage1673981093594v1.png
    Please make sure you have the email's enable for "Track email link clicks"

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