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'Add to queue' button on case form creates an entry in timeline but no queueItems are created when the qeue has ‘Automatic work distribution’ checked.

Posted on by 125

Hi all,

I have just noticed that 'Add to Queue' button on case form doesn't work if the selected queue has 'Automatic work distribution' option checked.

It is working fine when the selected queue is basic queue (with 'Automatic work distribution' not checked.).

The case will an entry in the timeline saying it was added to the selected queue but when I click on 'Queue item details', it says the case is not added to any queue.

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