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Hi all,
I have just noticed that 'Add to Queue' button on case form doesn't work if the selected queue has 'Automatic work distribution' option checked.
It is working fine when the selected queue is basic queue (with 'Automatic work distribution' not checked.).
The case will an entry in the timeline saying it was added to the selected queue but when I click on 'Queue item details', it says the case is not added to any queue.
#1
André Arnaud de Cal...
291,431
Super User 2024 Season 2
#2
Martin Dráb
230,503
Most Valuable Professional
#3
nmaenpaa
101,156
