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Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Answered

User unable to login

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Posted on by 185

Hi, in D365 Finance & Operations some users are unable to login even though they have user created ,Person Id selected & Employee Role added to these users.

They said before they able to login & they cleared the browser cache.

NOt-Login.JPG

I have the same question (0)
  • Suggested answer
    Prem Kumar Bachu Profile Picture
    3,418 on at
    RE: User unable to login

    Hi Adil,

    Check the URL which they are trying to open with. Is there any restrictions on users in terms of companies(assign organisations).

  • Mariano Gracia Profile Picture
    on at
    RE: User unable to login

    A silly question, but do they have the system user role added?, I understand that you have checked they are also enabled.

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,616 Super User 2025 Season 2 on at
    RE: User unable to login

    Hi adilD365,

    Please check

    1- If the users use the correct URL to connect to D365FO

    2- If the affected users are active on the environment and have correct value for "Provide" and "Email"

    pastedimage1629216672180v1.png

    3- If the users have been assigned with correct security role(s) 

    Regards,

    Alireza Eshaghzadeh

  • André Arnaud de Calavon Profile Picture
    299,397 Super User 2025 Season 2 on at
    RE: User unable to login

    Hi adilD365,

    If these users were able to login before, do you know what might have been changed in this environment? Or did something changed on their Azure AD accounts?

    Ensure the user accounts are enabled and that they have at least one valid security role assigned.

  • Verified answer
    adilD365 Profile Picture
    185 on at
    RE: User unable to login

    I checked that user changed his password in AD , when i delete this user and import from AD & assigned users roles then he able to login, thanks for all

  • André Arnaud de Calavon Profile Picture
    299,397 Super User 2025 Season 2 on at
    RE: User unable to login

    Thanks for providing your solution. I have marked your question to set the status to 'Answered'.

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