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Cant delete DRAFT General Journal - Delete button greyed out

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Posted on by 145
 
Hi - I have a number of DRAFT general journals that I cant delete. I have deleted the lines > saved and then the delete option is greyed out. Any idea how I can get rid of these?
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  • Verified answer
    Isaac1400 Profile Picture
    Isaac1400 145 on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi,
     
    I found the issue. Thanks for your input. When I clicked into the Journal Type in this case VATONLY it opened up the below. I changed the highlighted to NO. I would have though Sys Admin would have been able to over ride this.
     
  • NikolajSorensen Profile Picture
    NikolajSorensen 1,570 on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Please have a look at the customizations you have done in this area.
    I would expect that to be the culprit of your issue.
  • Isaac1400 Profile Picture
    Isaac1400 145 on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi,
     
    I have tried all possible suggestions. Tried in Test environment as well.
     
    The Journals are in DRAFT mode. Tried deleting lines via function > delete Journal lines, but as soon as I save and go back into the lines they re-appear.
     
    The set-up is as below:
     
     
  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh 10,767 Super User on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi Isac,
    Can you share screenshot of your journal name setup for "VATONLY" and workflow history?
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 2,023 on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi Isaac1400,
     
    Did you try it using Admin user? Maybe there is some security restrict deletion.
     
     
     
    Thanks 
    Waed Ayyad
    Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
     
     
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi,
    I can delete it in the standard test environment.

    Can you delete the DRAFT General Journal after Line reappears? And you can also check out the old thread discussing this issue.
    Delete general journals (dynamics.com)
    Cannot delete draft journal (dynamics.com)
    Best Regards,
    Hana
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 18,201 Super User on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi,
     
    Two possibilities I can see.
     
    1. You are trying just after the recall, it take few minutes to change the status, I trust this may not be the case.
    2. You have customization in some role or feature which is stopping you to delete the same.
     
     
  • Suggested answer
    NikolajSorensen Profile Picture
    NikolajSorensen 1,570 on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Once the journals are in a draft state you should be able to delete them.
     
    I would suspect a modification could be the reason for not allowing deletion of these GL journals.
     
    Check your modifications in this area is the best advice.
     
     
  • Isaac1400 Profile Picture
    Isaac1400 145 on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi,
     
    I have SysAdmin role.
     
    I have tried submitting through workflow > recalling and then tried deleting - but same problem.
    I have gone into the Journal > Functions > Delete Lines > Save and then come back and the line re-appears
     
    Thanks
  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 18,201 Super User on at
    Cant delete DRAFT General Journal - Delete button greyed out
    Hi,
     
    Are you using sys admin role? Can u check if you have any roles which doesn't have delete rights?

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